Hi, can someone (Martin I think) tell me, what happens to a ticket, which was closed successfully by an agent answer, when a customer reply arrives? I (beta5) have the problem, that [stats] tells me, there are 2 open tickets, but only one is shown in the QueueView. If I look at the ticket history, I can see the answer has arrived, but the ticket state is closed. What can I do? The customer gets no answer, I cannot see the inquiry, so nothing will be done... BTW: is there a possibility to reopen a ticket? If it is a bug, I enter it in bugzilla, so tell me if it was my fault, or OTRS's. Stefan -- Stefan Schmidt Email: jsj@jsj.dyndns.org jsj@exsuse.de Bremen jsj-hb@t-online.de s.schmidt@iu-bremen.de