Hello Nils, I am facing a problem, hope you can help me. After modifying the queue name from 'Queue' link of Admin area, the name get updated there. Also, I can see the updated queue name in the Customer Interface if any ticket has been previously raised in that queue. There updated queue name use to come. But while raising new ticket, the modified queue get disappear from 'To' option . Where I need to modify queue name more? I have updated the Queue name in Sysconfig also @ http://170.205.219.130/otrs/index.pl?Action=AdminSysConfig&Subaction=Edit&Sy... but its not working... What to do?? Thanks- Pradumna Maheshwari Tata Consultancy Services Cell:- +919930333734 Mailto: pradumna.maheshwari@tcs.com Website: http://www.tcs.com ____________________________________________ Experience certainty. IT Services Business Solutions Outsourcing ____________________________________________ =====-----=====-----===== Notice: The information contained in this e-mail message and/or attachments to it may contain confidential or privileged information. If you are not the intended recipient, any dissemination, use, review, distribution, printing or copying of the information contained in this e-mail message and/or attachments to it are strictly prohibited. If you have received this communication in error, please notify us by reply e-mail or telephone and immediately and permanently delete the message and any attachments. Thank you