Hi Anshul,<br><br>The most obvious way I can imagine doing this is to add a note-internal to the ticket, and then add an event based notification to inform agents of this note.<br><br>Regards,<br><br>David<br><br><div class="gmail_quote">
On Thu, Mar 18, 2010 at 9:54 AM, anshul mittal <span dir="ltr">&lt;<a href="mailto:anshulmittal.nsit@gmail.com">anshulmittal.nsit@gmail.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
I want to exchange messages between agents without the knowledge of customer.This should be logged into the ticket but the customer should not know this.<br>The message should be passed between agents by email<br clear="all">


Regards<br><font color="#888888"><br>Anshul  mittal<br>
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