Hola Julio<br><br>Para borrar tickets creados por error, puedes usar el Agente Genérico. Más información en <a href="http://doc.otrs.org/2.4/en/html/x1459.html">http://doc.otrs.org/2.4/en/html/x1459.html</a><br><br clear="all">
Leonardo Certuche<br><a href="http://www.itconsultores.com.co" target="_blank">www.itconsultores.com.co</a><br><br><br><div class="gmail_quote">On 20 August 2010 16:31, DM_Julio Angulo <span dir="ltr">&lt;<a href="mailto:dm_jangulo@equifax.com.pe">dm_jangulo@equifax.com.pe</a>&gt;</span> wrote:<br>
<blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">








<div link="blue" vlink="purple" lang="ES-PE">

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<p><span style="font-size: 11pt;">Hi,
I know which is the procedure to delete a ticket created by error, which does not
generate statisticsthanks for the help</span></p>

<p><span style="font-size: 11pt;"> </span></p>

<p><span style="font-size: 11pt;">Julio
Cesar Angulo Quiroz</span></p>

<p><span style="font-size: 11pt;">Technical
Support</span></p>

<p><span style="font-size: 11pt;">Infraestructure
&amp; Operations</span></p>

<p><span style="font-size: 11pt;">Equifax</span></p>

<p><span style="font-size: 11pt;"> </span></p>

<p><span style="font-size: 11pt;">Zorzales
160, piso 9</span></p>

<p><span style="font-size: 11pt;">San
Isidro, Lima - Perú</span></p>

</div>

</div>


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