I guess it has nothing to do with permissions. The dashboard, unlike
the queue view, only lists tickets which are unlocked. As soon as an
agent is working on a ticket, it's removed from the queue view.
--
Mike
On Friday, January 14, 2011, Szostak Grzegorz
Dear all,We have 2.4 setup and it was set up with only one default group: users.After 2 months, we decided to add new groups and reassign permissions.Basic setup is like this: Queue A -> Group AUser has rw permission to Group AQueue A has 1000 ticketsAfter reassignment of rights - user let say john, can't see all 1000 tickets in AgentTicketQueue - the numbers on page are lower than when user saw in that queue when he had right rw to users group, but on dashboard, the numbers for new tickets in "my queues" are ok. What is wrong? BTW, when john opens AgentTicketQueue and set different order for tickets in queue A there are tickets from end to beggining but middle tickets aren't browsable.
Best regards, Grzegorz