You can get the old colors in the article list back via a sysconfig option under frontend::agentticketzoom in OTRS 3.1.
I was used to the old 2.4 layout as well but must say I now feel it is difficult to work on a 2.x system. I am sure you will also start to like 3.x once you start working with it.
Hi,
I have been doing some tests in order to upgrade our system here from 2.4.x to 3.1.2.
The upgrade path seems to work fine, but as everybody knows the user interface changed quiet a lot to this new Framework.
Users have been using it for years and are used with the different colours and icons to differentiate the types of messages (Arrived via email(White), Sent to the customer(Green), Notes(Pink), Send by the system(Yellow), etc). That’s quiet helpful and intuitive to the users and speed up to find things, which doesn’t seem to be available on the newer version.
Is there any to have a skin on the new version that will make it look like the previous versions or is it being planned to be done as default on the next versions ?
I see the advantages of a new Framework and that it is new technology, but the way it is now changes significantly the user(agent) experience.
Regards,
Fernando Frediani
Lead Systems EngineerQube Managed Services Limited
260-266 Goswell Road, London, EC1V 7EB, United Kingdomsales: +44 (0) 20 7150 3800
ddi: +44 (0) 20 7150 3803
fax: +44 (0) 20 7336 8420
P Please consider the environment before printing this email
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