Hi Mobeen,

now i see that i just copied the Tag, what i meant was OTRS_CUSTOMER_EMAIL[100]
but i see you understood anyway ;-))

afaik there is no possibiliti to define standard-aattachments to an auto-answer. But its open-source, go ahead.....

Li


otrs-bounces@otrs.org schrieb am 10.03.2006 09:38:06:

> Thanks for the reply Volker, yes, there is that :)
> Now to figure out how to include attachments in the email - if it's not
> one thing it's another!
>
>
>
> Volker.Lipper@de.mecglobal.com wrote:
> >
> > maybe a workaround is OTRS_CUSTOMER_EMAIL[16] and hope that no one
> > writes mails with more than 100 lines....
> > ;-))
> >
> > Li
> >
> >
> > otrs-bounces@otrs.org schrieb am 09.03.2006 23:03:24:
> >
> > > Hello all, I am running OTRS version 2.0.4 on a SuSE 10.0 box.
> > > I would like to include the full customer email in the
> > > en:Agent::NewTicket notification.  I see where the notification
> > > references the OTRS_CUSTOMER_EMAIL[16] tag.  In going through list
> > > archives, one suggestion I came across was to replace that tag with
> > > OTRS_CUSTOMER_EMAIL.  However, doing that places the literal string
> > > OTRS_CUSTOMER_EMAIL in the notification instead of the full customer
> > > email.  Is this bug and if so, does anyone know of a workaround?
> > >
> > > Thanks in advance for any help,
> > >
> > > --
> > >
> > > ___________________________________________
> > > Mobeen Azhar
> > > Email: moby@pcsn.net <mailto:moby@pcsn.net>
> > > **PC.Solutions.Net**
> > > http://www.pcsn.net <http://www.pcsn.net/>
> > > Voice: 281-880-0738, Fax: 281-587-0844
> > > HP Partner, IBM Business Partner, Microsoft Certified Partner,
> > Multitech
> > > Optimum Reseller, WYSE Authorized Winterm Partner
> > >
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> > > => http://www.otrs.de/
> > ------------------------------------------------------------------------
> >
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