Hi Edson,
On 01 Dec 2015, at 19:38, Edson Richter
We are working in the migration from FreshDesk to OTRS. One feature in FreshDesk is that Customers are tied to a "domain name" (example: @mycustomercompany.com), and then all tickets created from users in that domain become users for that customer. Is that possible in OTRS? How to implement this feature? I would like to avoid the maintenance required for customer's users.
First: Welcome to OTRS :-) I don’t have a out-of-the-box solution ready, but if you can create invoker and operations for the generic interface, you may listen to the TicketCreate event and create a new customer user record assigned to the right customer. You may also do this with a perl-only event module listening to the TicketCreate event. :-) -- Cheers, Nils