I looked there and I didn’t see anything regarding sla this is all I see

# --

# Kernel/Language/en.pm - provides en_US languag translation

# Copyright (C) 2001-2010 OTRS AG, http://otrs.org/

# --

# $Id: en.pm,v 1.37 2010/10/11 16:03:07 mg Exp $

# --

# This software comes with ABSOLUTELY NO WARRANTY. For details, see

# the enclosed file COPYING for license information (AGPL). If you

# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.

# --

package Kernel::Language::en;

use strict;

use warnings;

use vars qw($VERSION);

$VERSION = qw($Revision: 1.37 $) [1];

sub Data {

    my $Self = shift;

    # http://en.wikipedia.org/wiki/Date_and_time_notation_by_country#United_States

    # month-day-year (e.g., "12/31/99")

    # $$START$$

    # Last translation file sync: Thu Apr  9 10:12:50 2009

    # possible charsets

    $Self->{Charset} = ['us-ascii', 'UTF-8', 'iso-8859-1', 'iso-8859-15', ];

    # date formats (%A=WeekDay;%B=LongMonth;%T=Time;%D=Day;%M=Month;%Y=Year;)

    $Self->{DateFormat}          = '%M/%D/%Y %T';

    $Self->{DateFormatLong}      = '%T - %M/%D/%Y';

    $Self->{DateFormatShort}     = '%M/%D/%Y';

    $Self->{DateInputFormat}     = '%M/%D/%Y';

    $Self->{DateInputFormatLong} = '%M/%D/%Y - %T';

    $Self->{Separator}           = ',';

    # maybe nothing ... or help texts

    $Self->{Translation} = {

        'May_long' => 'May',

        'History::Move' => 'Ticket moved into Queue "%s" (%s) from Queue "%s" (%s).',

        'History::TypeUpdate' => 'Updated Type to %s (ID=%s).',

        'History::ServiceUpdate' => 'Updated Service to %s (ID=%s).',

        'History::SLAUpdate' => 'Updated SLA to %s (ID=%s).',

        'History::NewTicket' => 'New Ticket [%s] created (Q=%s;P=%s;S=%s).',

        'History::FollowUp' => 'FollowUp for [%s]. %s',

       'History::SendAutoReject' => 'AutoReject sent to "%s".',

        'History::SendAutoReply' => 'AutoReply sent to "%s".',

        'History::SendAutoFollowUp' => 'AutoFollowUp sent to "%s".',

        'History::Forward' => 'Forwarded to "%s".',

        'History::Bounce' => 'Bounced to "%s".',

        'History::SendAnswer' => 'Email sent to "%s".',

        'History::SendAgentNotification' => '"%s"-notification sent to "%s".',

        'History::SendCustomerNotification' => 'Notification sent to "%s".',

        'History::EmailAgent' => 'Email sent to customer.',

        'History::EmailCustomer' => 'Added email. %s',

        'History::PhoneCallAgent' => 'Agent called customer.',

        'History::PhoneCallCustomer' => 'Customer called us.',

        'History::AddNote' => 'Added note (%s)',

        'History::Lock' => 'Locked ticket.',

        'History::Unlock' => 'Unlocked ticket.',

        'History::TimeAccounting' => '%s time unit(s) accounted. Now total %s time unit(s).',

        'History::Remove' => '%s',

        'History::CustomerUpdate' => 'Updated: %s',

        'History::PriorityUpdate' => 'Changed priority from "%s" (%s) to "%s" (%s).',

        'History::OwnerUpdate' => 'New owner is "%s" (ID=%s).',

        'History::ResponsibleUpdate' => 'New responsible is "%s" (ID=%s).',

        'History::LoopProtection' => 'Loop-Protection! No auto-response sent to "%s".',

        'History::Misc' => '%s',

        'History::SetPendingTime' => 'Updated: %s',

        'History::StateUpdate' => 'Old: "%s" New: "%s"',

        'History::TicketFreeTextUpdate' => 'Updated: %s=%s;%s=%s;',

        'History::WebRequestCustomer' => 'Customer request via web.',

        'History::TicketLinkAdd' => 'Added link to ticket "%s".',

        'History::TicketLinkDelete' => 'Deleted link to ticket "%s".',

        'History::Subscribe' => 'Added subscription for user "%s".',

        'History::Unsubscribe' => 'Removed subscription for user "%s".',

        'History::SystemRequest' => 'System Request (%s).',

        #CustomerUser fields

        'Title{CustomerUser}' => 'Title',

        'Firstname{CustomerUser}' => 'First name',

        'Lastname{CustomerUser}' => 'Last name',

        'Username{CustomerUser}' => 'Username',

        'Email{CustomerUser}' => 'E-mail address',

        'CustomerID{CustomerUser}' => 'Customer ID',

        'Phone{CustomerUser}' => 'Phone',

        'Fax{CustomerUser}' => 'Fax',

        'Mobile{CustomerUser}' => 'Cellphone',

        'Street{CustomerUser}' => 'Street',

        'Zip{CustomerUser}' => 'ZIP code',

        'City{CustomerUser}' => 'City',

        'Country{CustomerUser}' => 'Country',

        'Comment{CustomerUser}' => 'Comment',

        #User field

        'Title{user}' => 'Title',

    };

    # $$STOP$$

    return;

}

1;

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Leonardo Certuche
Sent: Friday, July 01, 2011 10:55 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Edit SLA: Label on Customer page?

Hello,

You can modify your language file which is at /opt/otrs/Kernel/Language
There you'll find a definition for SLA which can be changed to whatever your environment wants

Leonardo Certuche
www.itconsultores.com.co
Medellín, Colombia

On 1 July 2011 10:52, Gadow, Shawn <sgadow@ocusd.net> wrote:

I am looking to change the SLA: label on the customer page to something like Issue: where would I change this at?

Shawn Gadow

Network Administrator

Oregon CUSD 220

“Security is when everything is settled. When nothing can happen to you. Security is the denial of life.” – Germaine Greer

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