It's not a proper use case. The customer should not have access to
those abilities, that is the job of an agent. A customer submits a
ticket and expects a response, he/she is agnostic to the process of
managing the ticket.
Steve
On 2 July 2013 02:39, Roman Gelfand
While agent/group mapping has a full array of fine-grained of permissions, the customer/group access permission only shows RO or RW. Is there a way to add permissions like change owner, move to queue, etc..?
If this is not a proper use in case of customer/group, please, let me know.
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