Hello First one step at a time a try to migrate OTRS 1.1.3-1 RPM from redhat9 to Mandrake 10 Official Second, after it will work , i will upgrade otrs to 1.2.4 then 1.3 in october #uname -a Linux glouglou 2.6.3-7mdk #1 Wed Mar 17 15:56:42 CET 2004 i686 # rpm -q -a | egrep -i 'apache|mysql' libmysql12-4.0.18-1mdk apache2-mod_ssl-2.0.48-6mdk apache2-common-2.0.48-6mdk apache2-mod_disk_cache-2.0.48-6mdk apache2-mod_proxy-2.0.48-6mdk apache2-mod_suexec-2.0.48-1mdk perl-Mysql-1.22_19-9mdk apache-conf-2.0.48-2mdk apache2-2.0.48-6mdk apache2-mod_php-2.0.48_4.3.4-1mdk apache2-mod_perl-2.0.48_1.99_11-3mdk MySQL-common-4.0.18-1mdk MySQL-4.0.18-1mdk apache2-modules-2.0.48-6mdk apache2-mod_cache-2.0.48-6mdk MySQL-client-4.0.18-1mdk i usually use the RPMS for Red HAt , so with Mandrake i try the tarball as documented but i think , some files in /etc/httpd/conf.d and /etc/rc.d/init.d/otrs ... miss ! all preliminary tests seem good . I do want to keep all tickets informations and accounts in this migration ! I copied the otrs dirs from RedHat9 to Mandrake 10 and /var/lib/mysql base but it did not work. Can someone give me any hints for the migration (I don't know mysql at all neither php) Thank you for your nice job Jerome Le Montreer