Hello Martin,
tnx for reply. I added the complete email address which i am using for
smtp , in SendmailNotificationEnvelopeFrom but still getting same error :
[Notice][Kernel::System::Ticket::Article::SendAutoResponse] Sent auto
response (SendAutoReply) for Ticket [2010010610000084]
(TicketID=58,ArticleID=112) to 'XXXX '.
[Wed Jan 6 11:00:10
2010][Error][Kernel::System::Email::SMTP::Send][149] Can't send
message: 454Start mail input; end with <CRLF>.<CRLF> 5.7.3 Client
does not have permission to Send As this sender. ! Enable Net::SMTP
debug for more info!
Arpit Gupta
From: Martin Edenhofer
To: "User questions and discussions about OTRS."
Date: 01/06/2010 06:45 PM
Subject: Re: [otrs] Agent Notifications are not sent, plz help
Sent by: otrs-bounces@otrs.org
Hi Arpit,
did you try to set a "SendmailNotificationEnvelopeFrom"?
SysConfig -> Group "Framework" -> Subgroup "Core::Sendmail" -> Just enter
an valid envelope from email address for outgoing notifications.
-Martin
On 06.01.2010, at 14:05, Arpit2 G wrote:
Hello Everyone,
I am using otrs 2.4.5 with ITSM 1.3.2 on windows 2008 server. I am
facing
one issue: when a user creates a ticket, auto reply is working fine
but
Agent notifications are not working. In preferences they are set to
yes.
Please see the log below and guide me what am i missing here.
[Wed Jan 6 11:00:09
2010][Notice][Kernel::System::Ticket::TicketCreate]
New Ticket [2010010610000084/Hi Demo Ticket] created
(TicketID=58,Queue=1st
Level::XXX,Priority=2-Normal,State=new)
[Wed Jan 6 11:00:10
2010][Notice][Kernel::System::Ticket::Article::ArticleSend] Sent
email to
'XXXX ' from 'OTRS System '.
HistoryType =>
SendAutoReply, Subject => [Ticket#2010010610000084] RE: Hi Demo
Ticket;
[Wed Jan 6 11:00:10
2010][Notice][Kernel::System::Ticket::Article::SendAutoResponse] Sent
auto
response (SendAutoReply) for Ticket [2010010610000084] (TicketID=58,
ArticleID=112) to 'XXXX '.
[Wed Jan 6 11:00:10
2010][Error][Kernel::System::Email::SMTP::Send][149]
Can't send message: 454Start mail input; end with <CRLF>.<CRLF>
5.7.3 Client does not have permission to Send As this sender.
! Enable Net::SMTP debug for more info!
[Wed Jan 6 11:00:10
2010][Notice][Kernel::System::Ticket::Article::SendAgentNotification]
Sent
agent 'NewTicket' notification to 'XXXX '.
[Wed Jan 6 11:00:11
2010][Error][Kernel::System::Email::SMTP::Send][149]
Can't send message: 454Start mail input; end with <CRLF>.<CRLF>
5.7.3 Client does not have permission to Send As this sender.
! Enable Net::SMTP debug for more info!
[Wed Jan 6 11:00:11
2010][Notice][Kernel::System::Ticket::Article::SendAgentNotification]
Sent
agent 'NewTicket' notification to 'XXXX '.
[Wed Jan 6 11:00:12
2010][Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched
1
email(s) from otrs1/XXXXXXX.
Regards
Arpit Gupta
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