On 1/30/08, Shawn Beasley <shawn.beasley@otrs.com> wrote:

> 3) I prepared the necessary IIS virtual directories as described in
> the otrs faq (
> http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=123
....
Additionally you must allow the Perl CGI script to be run on your
server. As a standard, this is set to be blocked by the IIS. Look for
the ISAPI/CGI restriction list, it is the last folder in the mmc. (not
sure about the actual name of this settings folder)

This was exactly whats missing, not OTRS is working :)))

on window 2003, IIS 6.0, Sql 2005 activestate perl 5.8 build 822

thanks all for the help

My next step should be to figure out how to setup OTRS to aithenticate against the windows active directory of the firm I work at (i.e. the network accounts)

The next version of the Admin Manual will include the manual
installation of otrs IIS6 on W2K3 Server with ActiveState.

This is great it will surely save many people a lot of time surfing around collecting bits and pieces from all over the net :))