Hello,
It looks like you are missing your properties section.. How do you check
what matches or not to assign your services? If you are just assigning
customers to services why not using Customer User <-> Services feature?
2018-04-24 6:23 GMT-06:00 BIRO Zoltan
Hi Guys!
I’m using a lot of ACL in OTRS 5. After the upgrade of the test environment from 5.0.27 to 6.0.6 I got a lot of ACL related message in OTRS log during the new ticket creation:
[Tue Apr 24 13:24:15 2018][Error][Kernel::System::Ticket::TicketACL::_CompareMatchWithData][2074] Need Data!
[Tue Apr 24 13:24:15 2018][Error][Kernel::System::Ticket::TicketACL::_CompareMatchWithData][2074] Need Data!
It looks ACL’s are working but these messages are slowing down the system.
I’m using the ACL for Service assignment according the CustomerID…so all ACL’s are disabled and created a very simple one which is assign SPAM service for all customer.
$Self->{TicketAcl}->{'00001 - SPAM service'} = {
'Possible' => {
'Ticket' => {
'Service' => [
'SPAM'
]
}
},
'PossibleAdd' => {},
'PossibleNot' => {},
'Properties' => {},
'PropertiesDatabase' => {},
'StopAfterMatch' => 0
};
The result is the same with this simple one it’s working but I got the message 48 times!
Is anybody faced the similar issue after the upgrade?
Many thanks!
Zoltan
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Zoltan BIRO
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