Hi Paul, On Mon, Jul 28, 2003 at 02:58:31PM +0100, Paul O'Neill wrote:
is it possible to add new fields to forms. In this case I want to add a Bugzilla ID field to the call forms to record issues logged with the internal engineering team. I assume I would need to alter some tables to allow this field to get populated in MySQL,
There are two default ticket fields for use (key and value -=> e. g. PC: sun). You can change it if you zoom a ticket and click on "Free Fields". -=> If a free field is used, the you will see it in the queue and zoom view. PS: OTRS 1.2 comes with improvments of "Free Fields" functions.
paul....
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "Security is a process, not a product." - Bruce Schneier