You might add a Notification (Event) on the note being created.

On Wed, Sep 8, 2010 at 2:30 PM, DM_Julio Angulo <dm_jangulo@equifax.com.pe> wrote:

hi, I want send a notice to be met before an escalation using to GenericAgent, question: what the command go in the textarea?  or is for some other reason not send theemail.

 

Thanks for your answer

 

Julio

 

 


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