Hi Julian,
What does the Support Module tell you?
What OS are you running? I previously had some issues running OTRS on
perl 5.10.1; 5.10.0 seemed fine though. Am wondering how it can be you
happen to run 5.10.1; afaik no Linux distributions are shipping that
at the moment.
Also, if you install the packages with otrs/bin/opm.pl - does that work for you?
Regards,
--
Michiel Beijen
R&D
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On Tue, Jan 26, 2010 at 4:09 PM, Cook, Julian
Hello! I am trying to install OTRS::ITSM through the package manager. I am running OTRS 2.4.6 and am trying to install ......
ITSM Core 1.3.2 GeneralCatalog 1.3.2
I get an error when I try to install this. It’s listed below. Is there another version of OTRS::ITSM I should be using for OTRS 2.4.6? Many thanks! Julian ------------------------------------ Traceback: ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Tue Jan 26 10:06:45 2010
Message: Sorry, can't install/upgrade package, because the framework version required by the package (2.4.x;) does not match your Framework ()!
Traceback (24510): Module: Kernel::System::Package::_CheckFramework (v1.106) Line: 1885 Module: Kernel::System::Package::PackageInstall (v1.106) Line: 361 Module: Kernel::Modules::AdminPackageManager::_InstallHandling (v1.81.2.1) Line: 1398 Module: Kernel::Modules::AdminPackageManager::Run (v1.81.2.1) Line: 1001 Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819 Module: /usr/local/otrs/bin/cgi-bin/index.pl (v1.88) Line: 48
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