RE: [otrs] Permission problems

What are the permissions on this file? -----Original Message----- From: nelson pereira [mailto:npereira@videotron.ca] Sent: Wednesday, October 15, 2003 1:38 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Permission problems Anyone? PLease ! I need to get this working, can't anyone help? ----------------------> Nelson Pereira www.Ott-Motorcycles.ca ----- Original Message ----- From: "nelson pereira" To: Cc: Sent: Wednesday, October 15, 2003 9:51 AM Subject: [otrs] Permission problems

Installed OTRS as per docs as root. Needed modules are installed. Created the user otrs with Primary group otrs and secondary nobody (webserver user and group is nobody) Executed the line as root: /opt/otrs/bin/SetPermissions.sh /opt/otrs otrs nobody otrs nobody output was : SetPermissions.sh <$Revision: 1.18.2.1 $> - set OTRS file permissions Copyright (c) 2002 Martin Edenhofer Setting file permissions... chown -R 0:0 /opt/otrs chown otrs:otrs /opt/otrs chown otrs:otrs /opt/otrs/.fetchmailrc chmod 0710 /opt/otrs/.fetchmailrc chown otrs:otrs /opt/otrs/.procmailrc chmod 0644 /opt/otrs/.procmailrc chown otrs:otrs /opt/otrs/.mailfilter chmod 0600 /opt/otrs/.mailfilter chown -R otrs:nobody /opt/otrs/var/ chown -R nobody:nobody /opt/otrs/var/sessions/ touch && chown otrs:nobody /opt/otrs/var/log/TicketCounter.log chmod -R 755 /opt/otrs/bin/ (chown && chmod 700) otrs:0 /opt/otrs/bin/DeleteSessionIDs.pl (chown && chmod 700) otrs:0 /opt/otrs/bin/UnlockTickets.pl (chown && chmod 700) otrs:0 /opt/otrs/bin/otrs.getConfig

When trying to login to http://www.myhost.com/otrs/installer.pl

keep getting this error:

Forbidden You don't have permission to access /otrs/installer.pl on this server.

What am I missing? I did exactly as per documentation and this will not work! What are the permissions suppose to be on this file and directory? Is'nt the SetPermissions.pl file suppose to set the permissions?

PLEASE HELP !

----------------------> Nelson Pereira www.Ott-Motorcycles.ca

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/