[otrs] Email notifications for new tickets in queue

Hello, OTRS is great. Very robust. Kudos to the dev team! Question: Is it possible to have OTRS notify either a queue specific email address or email the agents who are in the same group as the queue group when a new ticket is opened and/or a new request hits a queue (but does not auto-generate a ticket)? Basically, this question stems from a requirement to not require agents to necessarily be tied to their web browser in order to be notified of new tickets. Thanks in advance.