Hi,

From http://doc.otrs.org/2.3/en/html/x1053.html , I understand one can use regexps to match incoming headers but I don’t quite understand the line explaining how to use matched blocks :

“ If you use RegExp, you also can use the matched value in() as [***] in ‘Set’ “

Being used to Perl regexps, I was expecting to use $1, $2, .. $n to catch matched blocks: what’s the correct OTRS config to do something like

Match : Header 1 : From : (.*)@example.com

Set : Header 1 : X-OTRS-Queue : $1

meaning if I get an email from foo@example.com, move it to queue “foo”.

Any other examples of using a matched block in Set appreciated.

Thanks in advance.

Nicolas SEIGNEURIN

mailto:nicolas.seigneurin@cea.fr