Hello Everyone, I just started using OTRS and have configuration questions that I hope someone can answer for me. I have been reading through the manual but I'm not getting enough out of it to grab the concepts. I set OTRS on a CentOS 4(open source RHEL) running apache and mysqld. This has been setup and is running. Our email server is on an exchange system. Although I've seen the POP3 settings, I would appreciate it if somebody could explain how to setup access to the mail server. If I use the web gui to create an email account do I still have to automate a cron job to get mail? Should I use more than one email account to recieve mails? What mail account is used to send emails from OTRS (and how to set it up to authenticate and send to exchange). Thanks, James