Re: [otrs] How to run multple OTRS intances in single apache server ?

Hi, just check the logs, indeed. It is absolutely possible to deploy like this, and I have deployed multiple setups like this. One of the gotchas is you'll NEED to have a different vhost for each OTRS instance. So you can for instance do 'helpdesk.mycompany.com' and 'helpdesk-test.mycompany.com' but you can not set up 'helpdesk.mycompany.com/otrs/index.pl' and '/otrs-test/index.pl'. -- Michiel Beijen Senior Consultant OTRS BV Schipholweg 103 2316 XC Leiden The Netherlands T: +31 71 8200 255 F: +31 71 8200 254 I: http://www.otrs.com Get Connected ! Everything in sync with OTRS 3.1- Be an early bird with our special offer: http://j.mp/xN9wk1 On Tue, Jul 17, 2012 at 1:39 PM, Steven Carr wrote:

For what it's worth...

From a support point of view: this isn't an official support mailing list, we are a bunch of people who help if we can, if no one has done this before then chances are there isn't a detailed procedure. You may want to contact OTRS support directly but that is £$€ and my gut feeling is they would say it isn't a supported deployment model.

From a technical point of view: there is probably nothing stopping you from doing this, but since no one has been able to assist so far you're going to have to figure it out yourself (my first guess would be to look at the mod_perl and vhost documentation as you are going to have to completely isolate each instance - possibly running multiple instances of Apache with a frontend proxy to the various backend OTRS instances?), or look into alternative methods for hosting.

Oh, and enable more detailed logging in Apache, if it doesn't start then it will be complaining about it somewhere in a log file, Apache doesn't just roll over and die quietly.

Steve

On 17 July 2012 07:51, Naresh Reddy c wrote:

...

Dear Sir, Thank you for response.I did not found any errors in log file. Is i am following correct procedure or not as mentioned in my previous mail?.

Note: 1. I found help for using virtual host for single instance of OTRS. There they used it for configuring three virtual hosts one for customers ,other for agents and rest for faq. 2.I did not find any help for using multiple OTRS instances in a single apache server. Please let me know the detailed procedure to meet my requirements.Thank you

Regards, C Naresh Reddy

________________________________ From: Gerald Young To: Naresh Reddy c ; User questions and discussions about OTRS. Sent: Monday, 16 July 2012 6:41 PM Subject: Re: [otrs] How to run multple OTRS intances in single apache server ?

Why did apache not start? It's not a trivial question, but you should have received an error message indicating why. The error messages would be a clue why (and for others to help you).

On Mon, Jul 16, 2012 at 8:53 AM, Naresh Reddy c wrote:

Dear All, I need to setup two instances (let us say one for www.abc.com and the other for www.pqr.com (sister company of abc) ) of OTRS in single Apache Server. Nothing should be shared between two instances.I want two instances because some of my customers and agents are part of both companies where they must be isolated (when they logs in to www.abc.com they must only have rights to view 'abc' company tickets only ,not 'pqr') at each company level.

I tried below but no luck. 1.I have created one more inatnce of OTRS named as UTS 2.I have changed below files accordingly

...

scripts/apache2-httpd-new.include.conf scripts/apache2-perl-startup.pl Kernel/Config.pm 3.I did configured Virtual Host (name based) 4.I added ServerNames (www.abc.com,www.pqr.com) to hosts file of windows.

Note: I followed below links

http://blog.otrs.org/2010/08/11/how-to-run-multiple-mod_perl-supported-otrs-...

http://www.linuxquestions.org/questions/linux-server-73/virtual-host-multipl...

when i did above settings my apache server is unable to start.Please let me know the procedure to meet above requirements. Thank You

Regards, C Naresh Reddy

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