Re: [otrs] How to split a ticket

2 Mar 2015

      Hi,

I enabled the AgentTicketPhone option and now I can split à ticket.

Thanks and regards

Claude

-------- Message original --------
*Sujet: *[INTERNET] Re: [otrs] How to split a ticket
*De : *Alvaro Cordero 
*Pour : *User questions and discussions about OTRS. 
*Date : *27/02/2015 23:45
...
Hello,
Split was available in 2.4.x, you can disable or enable it in 
Sysconfig. look for Split into the options and you should get various 
references. Split always use AgentTicketPhone screen. You alos need to 
consider that you can only split on any external-note or customer or 
email article.
Best Regards.
2015-02-27 5:19 GMT-06:00 claude mailto:pref-otrs@haute-garonne.gouv.fr>:
Hi,
Thanks for your response but in my OTRS I do not have this button.
I have an old version 2.4.7
Perhaps do I disabled this or doesn't exist in this version?
Claude
On 27.02.15 10:44, Frank Thommen wrote:
On 27.02.15 08:53, claude wrote:
Hi,
[...]
So, can I split this ticket  ? and how ?
See the commented attached screenshot (from AgentTicketZoom).
            frank
btw: It will split exactly at the message where you click "split".
        f.
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/Alvaro Cordero Retana
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