Hi Frank, On Fri, Nov 14, 2003 at 01:15:05PM +0100, Frank Adler wrote:
we use a web form which sends email to OTRS. Unfortunately the users sometimes have problems to type their email address correcty. In this cases the answer will bounce but is not added to the ticket.
Did anyone figure out how to 'manipulate' the incoming mails that way to bind them to the appropriate ticket?
You need to put the ticket number (Ticket# 1234556) into the subject. That's all! .-) PS: You could do this with procmail or for OTRS 1.2 with the new PostMaster modules: http://doc.otrs.org/cvs/html/receiving-email-filter-module.html
Best regards, Frank mailto:otrs_ml@allesklar.com
Martin -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388