Malgorzata

Create a Customer Company with a new CustomerID (e.g. 15)

Configure all of the customers from that company to have a customer ID of 15

Then when the customer logs in an selects Company Tickets all tickets associated with CustomerID 15 will display

Greg

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Malgorzata Rembas
Sent: Tuesday, 10 February 2009 9:56 a.m.
To: otrs@otrs.org
Subject: [otrs] FW: Viewing ticket in CompanyTickets

Hello

I have a problem with viewing all tickets on customer site.

My customer would like to see all tickets wihich are comming from his company.

So I created one group „test” and added rights rw/ro to all clients from this company, including boss.

This company have tree deferent queues, all of them are assign to group “test” too.

But when boss are viewing CompanyTickets, he see only own tickets, not all from clients of the rest company.

I created CustomerCompany, but I don’t know which client ID I should use ? Maybe the boss ID ?

Best regards,

Małgorzata Rembas

Systems Administrator

TrueCom s.c, ul.10 Lutego 24, 81-364 Gdynia

PolandSkype: aisogr

Email: mrembas@truecom.pl

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