I need to automatically set the Responsible for
specific tickets, and set some agents as Watchers as well.
I enabled Responsible and Ticket Watcher
features, and I'm trying to configure the Generic Agent, but don't know
where to look for.
I mean: I know how to enable and configure
Generic Agent, either in the Admin Area or configuring the GenericAgent.pm file,
but I ignore the specific parameters related to Ticket Watcher and
Responsible
Can somebody help?
--
Gabriele D'Andrea
Tel. +39 085 9431161
• Fax +39 085 9431162 • gabriele.dandrea@ecohmedia.com
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ECOH MEDIA S.r.l.
Via Milano 32,
21019 Somma Lombardo (VA) • Via F. Fellini 2, 65010 Spoltore (PE) • Italy
• www.ecohmedia.com
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