Hi Martin, I can receive receive requests by two ways, by phone registering it in phoneview, and by via web, can't I? Can I have two diferent autoreplays, one for phone calls and another for the web requests? Because I create two diferents messages but I can just assign only one for auto replay. And what is the difference between "auto reply/new ticket" and "auto replay"? Area: Postmaster Change "auto reply" settings: |---------------------------| | ( ) none | | ( ) default reply | | (*) respuesta por defecto | |---------------------------| Change "auto reject" settings: |--------------------| | ( ) none | | (*) default reject | |--------------------| Change "auto follow up" settings: |-----------------------| | (*) none | | ( ) default follow up | |-----------------------| Change "auto reply/new ticket" settings: |----------------------------------| | ( ) none | | (*) Registro de llamada | | ( ) default closed -> new ticket | |----------------------------------| Change "auto remove" settings: |--------------------| | (*) none | | ( ) default remove | |--------------------| Thanks, Diego.