Re: [otrs] Problem with Postmaster filters (?)

We use the following syntax for the From value: EMAILADDRESS:.*@full.domain.name Steve On 27 November 2012 14:21, Muhammad El-Sergani wrote:

Forgot to mention that we do not use Stop after match, is it needed here?

Thanks //M

On Tue, Nov 27, 2012 at 4:20 PM, Muhammad El-Sergani wrote:

...

Hi all,

I'm not sure if this is a bug or misconfiguration. We're using OTRS 3.1.11 and we noticed that emails are not dispatched to their right Queues using Postmaster filters.

We're using IMAPs, Trusted account, Dispatching by select Queue (previously by To: field) and tried the following syntaxes in our filters:

Filter condition (one of the following per test):

From == @domain From == @domain.* From == .*@domain From == .*@domain.*

Set Email Header:

X-OTRS-Queue == Queue_name

Please let me know your thoughts, it's very frustrating and used to work OK on our earlier installation, 3.0.1.

Thanks //M

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