Dear All,

I’ve facing a problem in OTRS2, I’ve installed otrs-2.0.3 on my redhat 9 and then after Fedora Core 3 machine, but facing a same error message

“OTRS-PM3-10 : [Notice]: Sent no ‘auto reply’ for Ticket { Ticket_NO ] because the sender doesn’t want a auto-response ( e.g. loop or precedence header )” every time after getting a request, otrs generates a ticket no but doesn’t send auto response email to the users.

And some times it is sending 2-3 emails immediate after installation and then start showing the same error message.

Can any of you please help me out, how to start the auto-response message and why this message is coming, what is the reasons.

Thanks in advance

Deepak