Related to this, can those of you with working surveys share what the
correct trigger (SurveySendRequest) is? I can not get the system to send
surveys at all.

This is what I see in sysconfig.

$Self->{'Ticket::EventModulePost'}->{'99-SurveySendRequest'} =  {
 'Event' => '(TicketStateUpdate|StateSet) ',
 'Module' => 'Kernel::System::Ticket::Event::SurveySendRequest'
};
$Self->{'Survey::SendNoSurveyRegExp'} =  '(MAILER-DAEMON|abuse)@.+?\\..+?';
$Self->{'Survey::NotificationSender'} =  'otrs@eckerd.edu';
$Self->{'Survey::SendPeriod'} =  '0.0001';

Aquiles Cohen wrote:
> Hi,
>
> It's any way that the send survey dont expire?.   My users are receiving
> the surveys but they don´t do it inmediatily and the survey key expire
>
>
>
> Aquiles Cohen.-
>
> Homepage : http://aqcohen.blogspot.com
>
>

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--
+-----------------------------------------------------------------+
Walter R. Moore --  Sr. Systems Administrator, Eckerd College
moorewr@eckerd.edu --  http://home.eckerd.edu/~moorewr

"It was glorious to see -- if your heart were iron,
And you could keep from grieving at all the pain" - The Iliad (13.355)


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