I tried to add from the manual the following options but with no changes ( even if i restarted the server ). Since the mentioned fields weren`t in the Config.pm i manually added them at the end of the user configuration section.

 [Kernel/Config.pm]
   # ShowCustomerInfo*
   # (show customer user info on Compose (Phone and Email), Zoom and Queue view)
   $Self->{ShowCustomerInfoCompose} = 1;
   $Self->{ShowCustomerInfoZoom} = 1;
   $Self->{ShowCustomerInfoQueue} = 0;
   [...]

----------------------------------------------------------------------------------------------------------------------------------------
Customer Information
Firstname:

Lastname:

Login:

Email:

Open Tickets (2)


Paul.Andurnache@aviva.ro
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26.09.2011 12:23
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Re: [otrs] Add details to customer fields






Ok. Now i have the Phone number in the customer field but i am not able to see it in the request window ( bottom right ).
I can only see Firstname, Lastname, Login, Email:

I also noticed that the phone number doesn`t have a " * " besides it and that it is greyed out. How can i make it mandatory so that it will show in every request the user makes ?

Regards,

Paul Andurnache


Rory <rclerkin@gmail.com>
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26.09.2011 12:18
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Re: [otrs] Add details to customer fields







I was just trying to dig up the same thing from my own config.
Once you add all the telephone details into your LDAP config for each user you can use  

UserPhone      => [ 'telephoneNumber' ],

to get this information to display in each ticket for a customer.

Kind regards,
Rory Clerkin

On 26 September 2011 10:13, Phil Bieber <philbieber@gmail.com> wrote:
Hi!
You can use the UserSyncMap Feature to achive just that, at least when you have the data in your LDAP.
In your otrs\Kernel\Config.pm, you have configured the LDAP connection. After That, just add the UserSyncMap, just like the following:

       $Self->{"AuthSyncModule1"} = 'Kernel::System::Auth::Sync::LDAP';
       $Self->{"AuthSyncModule::LDAP::Host1"} = [ '192.168.1.10' ];
       $Self->{"AuthSyncModule::LDAP::BaseDN1"} = "dc=example, dc=com";
       $Self->{'AuthSyncModule::LDAP::SearchUserDN1'} = 'user@example.com';
       $Self->{'AuthSyncModule::LDAP::SearchUserPw1'} = 'securepw';
       $Self->{'AuthSyncModule::LDAP::UID1'} = "sAMAccountName";
       $Self->{'AuthSyncModule::LDAP::Die1'} = 1;
       $Self->{'AuthSyncModule::LDAP::AccessAttr1'} = "member";
       $Self->{'AuthSyncModule::LDAP::UserAttr1'} = "DN";
#       $Self->{'AuthSyncModule::LDAP::UserSyncInitialGroups1'} = [ 'users', ];
       $Self->{'AuthSyncModule::LDAP::UserSyncMap1'} = {
               UserFirstname  => [ 'givenName', 'initials', ],
               UserLastname   => [ 'sn' ],
               UserEmail      => [ 'mail' ],
               #UserSalutation => [ 'salutation' ],
               UserTitle      => [ 'title' ],
               UserPhone      => [ 'telephoneNumber' ],
               UserFax        => [ 'facsimileTelephoneNumber' ],
       };

Just adapt it to your needs!
HTH

Cheers
Phil.

--
It might be just possible, by lying very still in a cellar somewhere,
to get through a day without committing a crime. But only just. And,
even then, you were probably guilty of loitering.
- Terry Pratchett: Feet of clay.

GPG KEY ID (Philipp Bieber): 0x0185E301
FINGERPRINT: CA81 28C2 E63F DAF8 5ED4 DACB 7C26 EE5B 0185 E301
Philipp Bieber - philbieber@gmail.com


2011/9/26 <Paul.Andurnache@aviva.ro>


Hello,

       Thank you for the reply. I get them by LDAP from AD.

Regards,

Paul Andurnache

Rory <rclerkin@gmail.com>
Sent by: otrs-bounces@otrs.org

26.09.2011 12:05


Please respond to
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Re: [otrs] Add details to customer fields






Hi Paul,

What do you get your customer details from? LDAP or OTRS DB?

Kind regards,
Rory Clerkin

On 26 September 2011 09:25, <Paul.Andurnache@aviva.ro> wrote:

Hello,

      Is there a way to add the Phone Number of a customer into it`s details so it can be visible in the requests ?

Regards,


Paul Andurnache

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