Hello,

I’m trying to configure OTRS to match up to our needs. But here are the problems I have:

- When a customer opens a new ticket or reply via the web interface, we don’t receive any notification by email! Where can I set it? because I didn’t find …

- The second problem is a bit of a particular case : I have company with multiple sites. For example with customer ID : DAV001 / DAV002 / DAV003 ! How can we ensure that the customer can deal with tickets for is own site (My Tickets), but see ALL tickets of various sites (Company Tickets) DAVXXX ? Because, he can handle any ticket company !!

Do you understand my problem? If so, can you help me … please ?

Thanks for your help !

Best Regards,

Benoit DAVAUT

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