Hello all....
 
I  have problem that, sometimes my OTRS system suddenly gets down, giving "500 internal server error" error.
 
For this, I simply restart IIS server and then it starts again. I am using IIS7.
 
What could be the possible reasons? How to do root cause analysis ?
 
Also tell me which module I should use for OTRS in IIS under 'Handler Mapping'- CGImodule or ISAPIModule ? Currently I am using ISAPI.
 
Thanks a lot for your response...
 
Regards-
 
Pradumna Maheshwari 
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