1.      You must connect each service to each customer: otrs/index.pl?Action=AdminCustomerUserService

2.      Not queues, I think, but customers, yes.

 

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Anders.Bakke@hibu.no
Sent: 27. mai 2010 14:59
To: otrs@otrs.org
Subject: [otrs] Enabling Service Dropdown

 

Hi

 

I got 2 questions:

 

1 - We have made a lot of services, but none is showing at the drop down list when you create a new ticket. How do you enable them?

 

2 – When they’re enabled… Is it possible to link them to Customers/Queue? … Making it possible that different Customers or queue get access to different Services/SLA’s…

 

 

Vennlig hilsen / Kind regards

Anders Bakke

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