Re: [otrs] Compose Answer (email)

On Tue, 30 Sep 2008, Darren Wiebe wrote:

Good Day,

I'm testing my new OTRS setup and I've run into an issue. When I have items in the "Raw" queue then I have the link under "Compose Answer (email)" which allows me to send reply to the ticket with an email. However, when I move the ticket to one of the queues that I created that option disappears. When I move it back to either the "Raw" or "Misc" queues it works fine. Any suggestions?

It sounds like You need to assign Queue-Response relations from Admin behind link "Responses <-> Queue". -- Jussi Paju - luoja, creator - :: Te audire no possum. Musa sapientum fixa est in aure. :: I can't hear you. I have a banana in my ear.