Hello Christian, Thanks alot, but it didn't worked out very well. It sends me emails only when OTRS sends an email. If the user open a ticket and closes it without sendint mail, like a phone call, I don't receive anything. There's aany other way? Thanks alot, Thiago lima. -----Mensagem original----- De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Em nome de Christian Schoepplein Enviada em: sexta-feira, 20 de maio de 2005 13:06 Para: User questions and discussions about OTRS. Assunto: [Norton AntiSpam] Re: [otrs] receive all tickets. Hello Thiago! On Fr, Mai 20, 2005 at 11:51:43 -0300, Thiago Lima wrote:
There's any way to make an administrador receive all tickets created in his email?
I want to have someone that does not access otrs all the time to be able to see what's going on.
I think what you are looking for is: # SendmailBcc # (Send all outgoing email via bcc to... # Warning: use it only for external archive funktions) $Self->{'SendmailBcc'} = ''; Put it in your Kernel/Config.pm and insert the mail address, that should recive all outgoing mails. For incoming mails you can setup filter roules that forward this messages to another mailaddress.
Thiago lima.
Have a nice weekend, Christian -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f|r Ihr OTRS System? => http://www.otrs.de/