---

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of bradis
Sent: Monday, July 09, 2007 8:45 AM
To: User questions and discussions about OTRS.org
Subject: [otrs] Re: upgrade question

ok, returned to 2.1.7 for the moment... :)

On 7/9/07, bradis <bradis@aha.ru> wrote:

Hello!

Dear All,

just downloaded OTRS 2.2.1 for Fedora Core 4,5,6
RPM<
http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-2.2.1-01.i386.rpm
>-
12.7 MB to upgrade from 2.1.7
on CentOS 5.x

I made it like

rpm -U OTRS 2.2.1.rpm<
http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-2.2.1-01.i386.rpm
>

before made backup of /opt/otrs/*.*
and mysql database.


Made ...

[root@XXXX ~]# /etc/init.d/otrs start
Starting OTRS..

 Checking httpd ... done.
 Checking MySQL ... done.
 Checking database connect... It looks Ok! done.

 Enable /opt/otrs/bin/PostMaster.pl ... done.
 Checking otrs spool dir...  done.
 Creating cronjobs (source /opt/otrs/var/cron/*) ...

 done.

  -->> http://XXXX/otrs/index.pl
 <<--
Final start of OTRS.. done
[root@XXXX
 ~]#

All looks fine,
but when log-in went to tickets view,
got this error:

Software error:

Can't use an undefined value as a HASH reference at

../..//Kernel/System/Ticket/Article.pm line 1395.


 For help, please send mail to the webmaster (root@localhost), giving this
error message and the time and date of the error.


Any ideas how to fix it ?



Vbrgs!