I replied to a ticked then checked the System Log to make sure the message
was sent and I saw this in the log...
Wed Nov 24 16:42:21 2010 notice OTRS-CGI-1 Sent email to 'CUSTOMER
NAME ' from 'Automatic Duck Support
'. HistoryType => SendAnswer, Subject =>
Re: [TKT#18008] Copying .wav files from Unity for sound editor update;
Wed Nov 24 16:08:40 2010 notice OTRS-CGI-1 User: wplate
authentication ok (REMOTE_ADDR: X.X.X.X).
Wed Nov 24 16:07:05 2010 error OTRS-PM-1 Can't process mail, see
log sub system! at /opt/otrs/bin/PostMaster.pl line 117.
Wed Nov 24 16:07:05 2010 error OTRS-PM-1 Can't process email with
MessageID <<20101020173048.22720.qmail@norma.cybrhost.com>>! Please create a
bug report with this email (From: CUSTOMER@EMAIL.com, Located under
var/spool/problem-email*) on http://bugs.otrs.org/!
Wed Nov 24 16:07:05 2010 error OTRS-PM-1 Can't get ArticleID from
INSERT!
Wed Nov 24 16:07:05 2010 error OTRS-PM-1 Illegal mix of collations
(latin1_swedish_ci,IMPLICIT) and (utf8_general_ci,COERCIBLE) for operation
'=', SQL: 'SELECT id FROM article WHERE ticket_id = ? AND a_message_id = ?
AND a_from = ? AND a_subject = ? AND incoming_time = ?'
Wed Nov 24 16:07:05 2010 notice OTRS-PM-1 New Ticket [18130/Can?t
copy .wav] created (TicketID=8252,Queue=AutoDuck Support,Priority=3
normal,State=new)
What is the problem and how can I fix?
--
Wes Plate
Automatic Duck, Inc.
http://www.automaticduck.com
