9 Aug
2011
9 Aug
'11
2:21 p.m.
Le 2011-08-08 18:41, Leonardo Certuche a écrit :
Hello,
I believe AgentTicketZoom will only show you fields with values. If you haven't set the freefield to a value, nothing will be shown.
I double-checked and the field is populated. Actually, I think a TicketFreeTime is always populated with a default value.
Another thing to do is make sure /opt/otrs/Kernel/Output/HTML/Standard/CustomerTicketZoom.dtl is actually letting you see the freefield.
I uncommented this part of the file: <!-- dtl:block:TicketFreeTime1 --> <tr> <td class="contentkey">$Text{"$Config{"TicketFreeTimeKey1"}"}:</td> <td class="contentvalue">
$TimeShort{"$QData{"TicketFreeTime1"}"}</div></td>
</tr>
<!-- dtl:block:TicketFreeTime1 -->
and it still shows nothing. Am I supposed to see other fields in the
CustomerTicketZoom interface? All I see is From, To (queue), Subject,
State, Priority, Queue, and the time since creation. I added a service
and SLA and I can't see it.
Thanks,
Ugo