So, we should create as many queues (not subqueues) as people we have
in a department (lets call them "technicians"). The, the manager would
see all tickets and then move them to the appropiate queue.
But.. what if one of the technicians should perform another task? Do we
have to move him to the appropiate group? Isn't there any way to have
all technicians in some common group, and assing them tasks
separatelly? (Hope u understand me :D)
Thank you very much.
Marco Vannini wrote:
No, I mean, yes... :D as you like... in both case you
should however create 2 or more different group and assign each queue
to those groups.
On Mon, Nov 9, 2009 at 11:55 AM, Tomás Tormo
<ttormo@indenova.com>
wrote:
s there any way to get this? should we
create different main queues for the task instead of using this
approach?
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