RE: [otrs] OTRS Ticket Will Not Stay Closed

Hi, what does the ticket´s history say? Perhaps you can find something useful in there. Lars

Hello,

I have two OTRS tickets that I took ownership from an exasperated customer.

When you close the tickets, the OTRS system seems to automatically re-open them within seconds.

Any suggestions on how to keep this tickets closed for good would be greatly appreciated.

Regards,

David Buice ITIL Foundations Certified EDS - PSIC 7000 Chicago Road Warren, MI 48092

( Phone:+1-586-575-4525 + mailto:david.buice@eds.com cell: 248-249-9122