3 Apr
2003
3 Apr
'03
12:39 p.m.
Hi Ralph, On Wed, Apr 02, 2003 at 05:11:34PM +0200, Ralph M?ller wrote:
we did set the option TicketZoomExpand=1 in Config.pm. Now, if I do zoom into a ticket all items are shown flipped open (expanded). That's fine! But would it be possible to show the items in reverse order, so that the latest item appears on top?
I think a reverse article-tree would confuse the agents. However, I added a 'TicketZoomExpandSort' config option. Default is 'normal'. In your case set it to 'reverse'.
Best regards Ralph
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "The number of Unix installations has grown to 10, with more expected." The Unix Programmer's Manual, 2nd Edition, June 1972