No its ok, I mean, the pid that you found was the one regarding the grep command, so even though strace is installed it never says anything...

Should be necessary to clean table process_id in otrs "schema" on your mysql...

Try:

mysql -u otrs -p otrs

delete from process_id where process_name = 'PostMasterMailbox';

but I'm not sure. Would you like to try and tell how did it go :D ?

MV

On Thu, Aug 27, 2009 at 5:55 PM, David Holder <david.holder@gmail.com> wrote:

Hi Marco,

I have just set up this system and is not even live yet, therefore I doubt it's an overloading issue.

I have even attempted to kill the PID's but terminal is saying they don't exist.

Results of  ps -ef | grep PostMasterMailbox.pl:

[root@OTRS David]# ps -ef | grep PostMasterMailbox.pl
root      2787  2772  0 16:54 pts/1    00:00:00 grep PostMasterMailbox.pl

Apologies, I'm a bit of a Linux n00b, how do i strace? I attempted to do : strace 2787 in terminal but the strace command cannot be found.

Cheers,

David

On Thu, Aug 27, 2009 at 4:23 PM, Marco Vannini <marco.vannini@gmail.com> wrote:

could it be that a running postmaster is still running ? this could be real if it has a lot of mail or the mail server where you attach to is overloadaed or he is unable to disconnect previuos session.

ps -ef | grep PostMasterMailbox.pl return something ? if yes did you try strace the pid running to see what the process is doing ?

MV

On Thu, Aug 27, 2009 at 3:58 PM, David Holder <david.holder@gmail.com> wrote:

Hi Everyone,

Got this error cropping up in my log every now and again, I can confirm that my OTRS install can receive/send e-mails.

Anyone got any idea what this is about?

Thanks,

David

---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/