27 Feb
2009
27 Feb
'09
7:19 a.m.
Hello, We got 3 types enabled: Incident, Service Request and Problem. Default and all the other types are disabled. If a user creates a ticket from the customer page the ticket gets one of the 3 valid types. If a user sends a mail to create a ticket it gets the type "default". The "default" type is set to be "invalid" in our setup. Is it possible to set all mails as a specific type when the system "receives" the mail and creates the ticket? Fx. all mails should be set to "incidents" or whatever type would like it to be. We are running OTRS 2.2.5 - I don't know if a newer version of OTRS would change this? Med venlig hilsen / Best regards Ulrich Gøhns