Hi, I also think that your system ID is probably the same that your customer, that why the problem occurs. Here we use an OTRS installation in production but with a modified ticket N° format in compare to the default one using date, no problem with others customers using OTRS at the moment. Laurent LQ Marshall a écrit :
No personal experience but changing your system ID to something different (from the default) I would think will resolve the problem.
LQ
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Ivan De Masi Sent: Thursday, February 12, 2009 10:05 AM To: otrs@otrs.org Subject: [otrs] Mails from customer otrs to our otrs - Ticket-IDs are messedup
Hello,
I already posted on the german speaking list, so excuse me if you get this problem twice, but until now there was no hint. :-)
We have a customer that forwards some mails to us from his otrs. Now the problem is that our otrs is (logicly) confusing the ticket-IDs and appending ticktes from that customer to already closed ticktes that don't go togehter.
Is there a way to ignore tickte-IDs from the mail-domain (via Postmaster Filter etc.) or would it help to change the way our otrs is creating new ticket-IDs for the future?
Can I change the way of new created ticket-IDs while the system is running (surely not fetching mails in that moment)?
Thanks!
Regards, Ivan
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs