Tried that.  No joy.  It would appear from the Language file that I may need an object name or something else rather than just the text I wish to translate.

Additionally, it would appear that the en_Custom.pm is "additive" to the en.pm language file.  Is this the case?

From: "Leonardo Certuche" <leonardo.certuche@itconsultores.com.co>
To: "User questions and discussions about OTRS." <otrs@otrs.org>
Sent: Friday, September 2, 2011 11:23:24 AM
Subject: Re: [otrs] Need to change some ticket field lables...

Hello,

Check this thread: http://www.mail-archive.com/otrs@otrs.org/msg34843.html

Regards,

Leonardo Certuche
www.itconsultores.com.co
Medellín, Colombia



On 2 September 2011 13:17, Jefferson Davis <jdavis@standard.k12.ca.us> wrote:
Need to change the "TO:" to something else in the customer ticket form.

Where do I do this?

--


Jefferson K Davis
Technology and Information Systems Manager
Standard School District
1200 North Chester Ave
Bakersfield, CA 93308
661.392.2110 ext 120 (office)
661.392.0681 (fax)
http://district.standard.k12.ca.us


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