Hi all, How this can happen? Ticket was unlocked even i have dontcounthours in my Config.pm FollowUp 2003-05-27 18:07:06 Lock Ticket 2003-05-27 18:07:06 Unlock 2003-05-28 04:35:02 $Self->{UncountedUnlockTime} = { Fri => [ 0,1,2,3,4,5,6,7,8,17,18,19,20,21,22,23 ], Sat => [ 0,1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17,18,19,20,21,22,23 ], Sun => [ 0,1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17,18,19,20,21,22,23 ], Mon => [ 0,1,2,3,4,5,6,7,8,17,18,19,20,21,22,23 ], Tue => [ 0,1,2,3,4,5,6,7,8,17,18,19,20,21,22,23 ], Wen => [ 0,1,2,3,4,5,6,7,8,17,18,19,20,21,22,23 ], Thu => [ 0,1,2,3,4,5,6,7,8,17,18,19,20,21,22,23 ]}; My ticket unlock timeout is set to 240minutes. With regards, Alex