Okay, so those aren't attachments? Because if I open them in notepad I can
actually see some text (i.e. someone sends a word doc). How then do I go
about viewing the attachments?
On Mon, Apr 14, 2008 at 2:16 AM, Shawn Beasley
Hi Aleem Mohamed,
Hey there. I just had a question about attachments from incoming mail to OTRS. My problem is that when a user submits a new ticket bysending an e-mail to OTRS along with an attachment the attachment doesn't seem to display properly. When I zoom in on the ticket with the attachment the attachment is renamed to 'file-X' (i.e. file-1....no extension) and when I try to view it I am unable to do so. Any idea on how I can go about fixing this or anyone know what's going on exactly? Thanks for your time!
file-1 and file-2 are special. They are the HTML portions of the email taht are stripped by otrs.
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