Re: AW: AW: [otrs] Users missing after 2.1.7 to 2.2.1 Upgrade...

Jeff Shepherd wrote:

Yes. When I did the initial upgrade long before the reinstall. I even tried running it again after the fact and I got:

# cat DBUpdate-to-2.2.mysql.sql | mysql -f -u root otrs ERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: NO)

Which goes back to another thread discussing how the 'restore.pl' script doesn't work because of this same error.

If you set a password for your MySQL root account you need to add the -p flag. You can also use the user you created for the otrs database (also use the -p flag to specify a password). Nils Breunese.