8 Apr
2003
8 Apr
'03
11:03 p.m.
Hi Martin,
Hi Paul,
On Sun, Apr 06, 2003 at 11:33:10PM -0400, Paul wrote:
I received the notice for 1.1's upcoming release and was wondering if the feature requested below will be available. We're just itching to use it ;)
"split ticket" is implemented.
Great to hear it! I meant the ability to initiate contact via OTRS without relying on the user contacting you first. Sort of like a "E-mail to:" option that will e-mail them with an Ticket ID. Thanks, Paul